How We Work

Yes, you can actually talk to a real person! We are not an 'internet company' with a shopping cart on our site. Many of our artisan crafted products are "made to order" with many different options and styles. Since our products are so unique, we work with you personally to ensure that you get exactly what you are looking for! Please give us a call so our customer service representatives can better understand your design criteria, budget, timeframe and vision for your particular project. We also respond quickly to email inquiries although it helps if you provide your name, phone number, and other contact information.

There are three types of work that we sell - stocked, made-to-order and most importantly, custom. Upon an order, stocked or sale items can usually be shipped out within a short period of time. "Made-to-order" items have different lead times and often can be customized to meet your needs. For custom work we will offer you a proposal that includes the specific work to be done, shipping information, costs, and other pertinent information. We have yet to find a glass art project that we have not been able to do! Simply give us a call and we will be happy to discuss lead times and consult with you on all of the available options. Once a proposal has been accepted and a deposit received, we will get started!

Glass Artists Gallery is here to help you through completion of your project. We have assisted thousands of design professionals and glass art collectors match the right work of art to their specific home or project. Unlike a standard gallery, showroom or "internet company", we specialize in functional and architectural glass art and understand the challenges associated with incorporating handcrafted work into the home or business environment. Our customer service representatives are the best there is and have the design experience and technical knowledge necessary to ensure that your project is a success.

Shipping Policies

Every item we sell is carefully inspected before it is shipped. When your item(s) arrive, you have 3 days to report any damage. All defective or damage claims MUST be made within 3 days of receipt of order. Anytime after that we will not be able to process damage claims with the shipper and we cannot be responsible for charges due to claims. If product arrives damaged, the customer must give Glass Artists Gallery 1 week to rectify the matter. Glass Artists Gallery will not cover labor charges for products that arrive damaged. We are obligated to ship our customers new product and not obliged to pay labor costs for installation or un-installation of product.

Return Policy

At Glass Artists Gallery, we want you to be 100% satisfied. Our return policy is very straightforward. If the item(s) are from our stock and returned in brand new condition within 14 days you will only pay a 20% restock fee + shipping back to us. This covers the cost to ship the product to you plus the administrative fees. If it is an exchange for another product you might not be subject to the restock fee. Once the item is shipped all fees will apply on returns. If your product is a custom product chances are it cannot be returned. Customer has 1 week to report any shortages and 3 days to report damages. If these terms are not met, a return may be denied. Please give us a call if you are not clear on these policies.

All returns must have a Return Goods Authorization Number or RGA Number. If you do not get an RGA before returning the product and it cannot be found we are not liable for the credit. If the wrong product is shipped Glass Artists Gallery will ship you the correct product in a reasonable time. Customer has 1 week to allow Glass Artists Gallery to rectify the situation. If Customer cancels before that time shipping charges & possible restock charges will apply.

Cancellations

We understand that sometimes there is a need to cancel an order. It must be cancelled in writing. To send us an email, click here. If your order has already been processed, which can sometimes happen immediately after you place your order, you will be charged a 4% credit card transaction fee. This fee can often be applied to a future order depending on the circumstances. If your order has already entered the shipping process, it cannot be cancelled and is subject to the terms outlined in our return policy. If your order is custom and has already entered the manufacturing process, it cannot be cancelled, nor can it be returned.